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Refund Policy

Refund Policy

Private Build

  • Before starting your build: Refund 90% of your deposit.
  • After starting your build: Refund 90% of the deposit if we manage to sell the guitar for its full price.
  • Otherwise there'll be no refund or only a partial refund.
  • Failure to complete the final payment within 30 days will be considered as cancellation.

Crossroads

  • If the guitar doesn't seem right for you, you can return it to us within 5 days for a full refund (minus shipping).
  • The guitar must be in the same condition as sold, otherwise a re-stocking fee may be charged.